FAQs

Installation and Setup

Can a Solarfox display be used outdoors?

The Solarfox displays of the SF-400 series are specially designed for outdoor use and meet the IP54 protection norms.
All SF-400 models have a rugged metal housing and an interior temperature-controlled air conditioning. On special hot or cold days, an optimal temperature for the electronics is ensured. The housing is simultaenously a robust protection for water, dust and moisture.

The SF-100/SF-300 series is only suitable for indoor use.

What connections are needed?

There are two electrical connections (230V) and it requires a possibility of access to the Internet (network cable or a network connection). A network connection to the installation site is not necessary but only a power connection so you can use a powerline adapter sending the network signal via the power line. Alternatively, an optional WLAN stick can be used. If there's no internet on site, the display UMTS router can be connected.

Can I hang up the display in the window?

 

Depending on the light, this is possible. In bright light or direct sunlight it can cause a reduced readability. We recommend you to use transreflective displays in these cases which have high brightness values ​​of more than 700 cd / m². This is a special version. Please contact our sales departmend by phone in this case.

Where can the Solarfox display be hung?

You can basically attach SF-100/SF-300 series displays on any indoors wall. A requirement is  that the necessary load capacity has. In cavity walls corresponding hollow wall anchors must be used. If there is no wall mounting option  so the display can also be provided with a stand (Stand Travel / Monostand) or a ceiling mount.

What data do I need to put the system into operation?

The display can be installed in a few minutes and put into operation. You only need to customize the online presentation to your convenience. After the initial installation, a default or standard presentation is already preset. The display must be registered online for the visualization of your data. You will then receive the login information (user name and password) from us. This data must be entered as part of the display setup and then serve toaccess your online management and change the display content .

How long does the commissioning/installation of the Solarfox display take?

In about 30 minutes, The system can be set up in about 30 minutes with no prior knowledge  since the installation itself is done in a few steps and an onscreen setup wizard will guide you step by step in setting it up.

The following calculation will spare you the hassle of calculating the cost and planing the installation of a Solarfox® display. The following calculation assumes that electricity and network connection (LAN or WLAN) to the installation location already exist.

 

Operation

Time

1) drill four holes and attach the plug

approx. 10 min

2) mounting the wall mount plate

approx. 5 min

3) Mounting of the display and connection of power cable and LAN cable

approx. 5 min

4) Registration of the display under http://setup.solar-fox.de Hotel (If before installation to be made from any computer via a web form) The access data will be immediately from sent to system via email.

about 5-10 min

5) implementing the display setup and configuration of the Solarfox® displays using a USB keyboard

5 min

Sum

30-35 minutes

For a quick and smooth installation and commissioning of the Solarfox® displays we recommend installation in advance to coordinate all necessary information with the IT managers (Administrator). To do this, use our Checklist. This ensures that there is an internet connection on site and all the necessary data are available.

Please use our instructions for installers this will help you to plan the installation beforehand.

What is the average power consumption for the Solarfox?

The Solarfox control computer works with 1-5W power  depending on the size, the display requires about 1W in standby mode and for example, up to 35-50   Watt as with a 32" when in operation. You will find a complete overview of the consumption values of all models in our Product Overview and the relevant product details of Solarfox SF-300 series or Solarfox SF-400 series.

Electricity costs less than 1,00 EUR per month

At an average use of 8 hours per day on 225 working days and electricity costs by 0, 25 €/kWh, annual electricity for a Solarfox SF-300 24" (61cm) is estimated to approx. 11,00 EUR

Are the accessories or cables for wall mounting included with the devices?

Yes  the displays are all delivered with a tilting wall mount. Each unit is supplied with a 2m networking cable as well as the associated power cable. The wall distance to the display is about 6cm. Sockets can be positioned behind the display so that they are not visible from the front. For more information, please refer to the Solarfox datasheet.

What speed does the Internet connection require?

Since Solarfox incorporates smart caching a cellular connection (UMTS / GPRS) is also possible . However, the charging process is considerably faster  when a powerful Internet connection is used. During the presentation, Solarfox automatically updates in the background at set intervals so that a slow internet connection will not be aproblem

Can one separately obtain the Solarfox software or install on their own PC ?

Solarfox attaches great importance to stable and reliable systems. We develop our software in close collaboration with a tested hardware configuration,making sure that  that operators and installers get a safe and low-maintenance system. Therefore, we support no stand-alone systems or existing hardware. This is the reason why the Solarfox software can't be purchased separately. Solarfox only sells complete systems and guarantees simultaneous high reliability.

I already have an LCD TV and would love to display Solarfox content on it

Conventional LCD televisions fom the manufacturers (Samsung  LG  etc.) are usually designed for a daily operating time of 3-5 hours. If the devices are used in continuous operation (> 5 hrs.) this medium term leads to reduced performance and a loss of warranty. Solarfox therefore uses special displays, which are designed for continuous operation and can operate up to 24 hours a day. The devices also have no TV tuner and are therefore have no broadcasting fee. With the Solarfox brand , we combine high standards of quality and performance. We therefore support no existing systems, Solarfox offers only complete systems. We offer the best possible operating safety.

Security and Garantees

What happens when a server failure / Internet problems occur?

All Solarfox displays are equipped with caching capabilities. In case of failure of the solar log Web server the Web server by Solarfox acquires a bridging function. All output values  that have been detected and displayed up to that time  will continue to be displayed. However, no yield values ​​can be displayed for the duration of the outage. As soon as the data server is available again, the Solarfox system synchronizes automatically with the data Web server. This procedure ensures that a system failure for a viewer of the display basically is not noticed.

What happens during a power failure?

Once the unit power is restored, the Solarfox display starts automatically (Autopower-On). The display is automatically synchronized with the server on the next boot of the display so that no data can be lost. The slideshow is automatically reloaded.

How can the system be protected from vandalism?

It is possible to attach a metal housing with protection glass made of Plexiglas to the display. This, the display can be largely protected from outside influences. Such a solution may occur E.g. in schools or public buildings with high traffic use.

Is there a backup or backup function?

The Solarfox Web server stores all data and perform regular database backups. Your individual earnings and setting data are thus secured.

What happens in the event of a system failure?

All Solarfox displays are equipped with caching capabilities. In case of failure of the data Web server (E.g. solar log Web) Solarfox Web server performs a bridging function. All output values that were detected and shown up to this point  will continue to be displayed. However, no yield values ​​can be displayed for the duration of the Solarlog server failure. Once the Solarlog Web server is reachable again

In what temperature range can the SF-100 / SF-300 display be operated?

The SF-100 / SF-300 series units are designed for ordinary indoor temperatures 5 ° - 35 °. The SF-400 series have to be used for different temperature ranges.

Can / may I make technical changes to the system?

, A technical intervention in the hardware or system configuration of the display or control computer is not possible. In this case, all guarantees expire. The warranty will be void by opening the warranty seal.

What guarantee is applied on what parts of the system?

The SF-100/SF-300 display series feature a manufacturer's warranty of 36 months. For the control computer, a guarantee of 24 months is given.

Software and Operation

How can I change the presentation must I be on site?

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No  the presentation content or the Display can be configured remotely from any computer with internet access. You will only need a web browser (Internet Explorer, Firefox or Google chrome) and the access data for your online account, it does not matter whether you change settings online from your Office or at your holiday destination.

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Can I monitor multiple solar systems with a display?

Solarfox, offers so-called multi-accounts. This allows the merging of different solar power systems. These are then successively invoked and shown on the display. Each installation can be configured online and adapted using the Solarfox online management. This function is ideal for craftsmen and installers to present different reference installations and projects. Currently up to 7 PV installations on a display can be shown.

Photovoltaik Anzeigetafel zur Visualisierung mehrerer PV-Anlagen
Visualisierung mehrerer PV-Anlagen

Can I display individual messages on the screen?

Yes  the"free text" module allows individual messages and text output.

Are the data of a solar energy system be displayed on multiple monitors?

Yes. A system can be represented by any number Solarfox monitors. She could install location independent multiple displays in large buildings in this way.

Can I display promotional information and reference images on the screen?

Yes  Solarfox offers the possibility to include your own pictures in the presentation. Here, your creativity knows no limits. You can reference images

How many images can I upload?

The total amount of the presentation should not exceed 70 display pictures.

What modules are included in the standard version?

system information (details and picture of the PV system  freely configurable)  Capacity utilization (tachometer

Can several screens be controlled simultaneously from one location?

Yes. Since Solarfox offers a convenient online management  several accounts can be managed and configured in parallel from a single location. Here, it is not necessary  that you do the settings "on site".

Can I test/try a preview of the suggested Solarfox functions / features?

You can Register for a free and non-binding demo account www.solar-fox.de/demoaccount

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Solarfox Onlinemanagement

How do I add a slideshow?

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Open the left navigation and click ""Add"" under slideshows. Please note that only a slideshow is supplied with each display. However additional slideshows can be ordered in our Web shop.

If you want to add only one new module so you can pull the desired module from the available content at the end of the slideshow on the ""+""   character from the right sidebar. Thus, a new slide is added to the desired module.

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How many slideshows can I add?

Basically a slideshow in the price is included when purchasing a Solarfox displays. You can add more stuff in your Kudnenaccount charges at any time. Basically, there is not a restriction. Also a slideshow is complemented with any newly added display.

An additional slideshow can be used only temporarily to display certain content. Take for example when an event or a promotion period on the display special content to display. In this way, you can start presentation 1 or 2 with 1-2 of clicks of the mouse on the display.

How many slides per slideshow can I include?

A Solarfox Solar display can show different slides in a preset sequence. While the slides in the Solar Display are each displayed for a specific duration. The number of slides can be defined by you. Theoretically, the number of slides is unlimited but when more than 30 slides with longer loading times are expected, we recommend a slide number of about 15-25 different views (Slides).

How do I add a slide in a slideshow?

Select the type of the slides in the right navigation bar under ""Content"" and then drag it to the blank slide icon.

You can add a new module by pulling from the right sidebar and select the desired module from the available content at the end of the slideshow on the ""+"". Thus, a new slide is added to the desired module.

To change the order of the individual slides you must click on the 'cross 'symbol with the left mouse button in the upper-left corner of the respective slides and hold then you can drag the slide to the desired position.

Can I subsequently add a slide?

You can always more slides. Using the drag-and-drop function, simply drag the desired slide module from the ""available content"" section at the bottom right to the desired location in your slideshow.

To change the order of the individual slides you have to click on the 'cross 'symbol with the left mouse button in the upper-left corner of the respective slides and hold then you can drag the slide to the desired position.

Can I also add my own text and image elements to the slides?

This is possible by simply using the free text-Slide module from the available content or an image module

You have the possibility upload your own images from your desktop or from your computer and insert it as a background image of slides. Here, you can use E.g. pictures from your digital camera. JPG or PNG files can be uploaded.

The image upload is done in the following order:

  1. Step: click on the yellow "Image upload" button in the right sidebar. A file browser opens.
  2. Step: locate the desired photo on your computer and click "Open".
  3. Step: select the desired image section. The image is automatically cropped to the 16:9 format of the Solarfox display. Then click "Save". You will find the uploaded picture then below the upload button.

How do I upload my own image?

Select image upload at the right navigation under "wallpaper" and select your desired pictures It should however be Max 3 MB in size. You can upload up to 20 images at the same time.

You have the possibility to upload your own images from your desktop or from your computer and insert it as a background image of slides. Here, you can use E.g. pictures from your digital camera. JPG or PNG files can be uploaded.

The image upload is done in the following order:

  1. Step: click on the yellow "Image upload" button in the right sidebar. A file browser opens.
  2. Step: locate the desired photo on your computer and click "Open".
  3. Step: select the desired image section. The image is automatically cropped to the 16:9 format of the Solarfox display. Then click "Save". You will find the uploaded picture then below the upload button.

Can I put a picture as wallpaper in the Slide?

You can always change the background image of slides and store in this way such as a picture of your photovoltaic system

First of all upload your own pictures in the Solarfox online management and simply pull the desired image to a slide of your choice by drag & drop. To do this, move the mouse cursor over to the uploaded image and hold down the left mouse button Drag the image to the desired slide and release the mouse button.

Then the newly deposited background image wil be displayed in the slideshow.

 

How do I edit a slide?

You can edit the slide by click on the wrench under the picture of the slides and complement all important information regarding their PV plant.

Each slide module is equipped with individual setting possibilities. These are based on the content of the respective module. How do without at this point it each module individually to describe. Detailed information is available in our guide, point 2.6.

Can I edit several slides at the same time?

Click on the icon with the test tube on the menu bar (top bar) to access the template settings. Each Solarfox slideshow's layout, design and content can be controlled centrally using the template settings.

In the template you can create a master template settings for your templates Save and transfer or apply to all other slides. This allows you to quickly find a matching appearance for the individual slides. You can also review and adjust the slides individually expand the desired slide and change the desired parameters. To apply all changes, click on the button "Apply settings".

 

How do I edit the order of the slideshow?

You can drag & drop each slide to the desired position.

To change the order of the individual slides you have to click on the 'cross 'symbol with the left mouse button in the upper-left corner of the respective slides and hold then you can drag the slide to the desired position.

My slideshow is missing the data source?

You add a data source to a slide by dragging the desired data source from the sidebar on the left by drag & drop on the slide or click on the slide on the small pin in the lower right corner.

If you only want to add additional data source to single or a few slides you can also do this slide-related. Proceed as follows:

Step 1: in the online management, open the left sidebar.

Step 2: select the desired slideshow in the sidebar.

Step 3: Click on the desired slide at bottom right of "Set Datasource"

Step 4: it opens a window by using the existing data sources. Here you have to click in the box to assign a data source. Then, click on the ""Apply"" button.

Step 5:  

click on the preview icon to check the presentation.

 

How do I add a data source?

The left sidebar offers you the possibility to add more data sources. You can create exactly one source and a slideshow for each Solarfox display principle. If you want to display multiple data sources need a license for one or more additional data sources. Please refer to more information and prices our Web shop or our price list (these can be on request).

Add new data source to a slideshow

If you want to add an additional data source (E.g. more PV system or electricity) to all slide views of a slideshow you can do this in the slideshow overview.

Step 1:                 Open the left sidebar, and under data sources, click ""Add""

Step 2:                 Register the data source.

Step 3:                 click on ""Home"" (House icon) at the top menu in the online management.

Step 4:                 Click on the specific data source and hold down the mouse button. Drag the data source on the particular slideshow and release the mouse button.

Step 5:                 Specify whether you want to replace or add the existing data source.

Step 6:                 click on the particular slideshow and you call on a slide with the preview function or click on the ""play"" button

 

Add new data source to a slide

if you want to add an additional data source, only a single or a few slides can do this also slide-related. Proceed as follows :

Step 1:                 open the left sidebar on the online mangement.

Step 2:                 select the desired slideshow in the sidebar.

Step 3:                 click on the desired slide at the bottom right of 'Set data source'.

Step 4:                 It opens a window by using the existing data sources. Here you have to click in the box to assign a data source. Then, click on the ""Apply"" button.

Step 5:

                Click on the preview icon to check the presentation.

 

Can I add multiple data sources?

You can create a data source per display. You can add at any time but other data sources. For any display, a data source is first and therefore include a photovoltaic system. You can purchase additional data source packages inexpensively in our webshop.

When you assign multiple data sources to a slide, they are automatically assigned different colors so that each data source is recognizable. It is also possible to represent the total (cumulative)yields of data sources. For this you need (Configure Slide) on the wrench in a Click Slide. You enable the following boxes: "" returns with multiple data sources cumulate ""

Add new data source to a slideshow

If you want to add an additional data source (E.g. more PV system or electricity) to all slide views of a slideshow you can do this in the slideshow overview.

Step 1:                 Open the left sidebar, and under data sources, click ""Add""

Step 2:                 Register the data source.

Step 3:                 click on ""Home"" (House icon) at the top menu in the online management.

Step 4:                 Click on the specific data source and hold down the mouse button. Drag the data source on the particular slideshow and release the mouse button.

Step 5:                 Specify whether you want to replace or add the existing data source.

Step 6:                 click on the particular slideshow and you call on a slide with the preview function or click on the ""play"" button

 

For how long does a slide appears?

The default display duration of an individual slide is 12 seconds can be individually changed from slide to slide.

With the slide timing, you can also determine on which days and at what time a certain slide is displayed. You can find slide time control (calendar icon)on the left side of every slide .

How do I change the display duration?

You can change the display duration by clicking on the clock icon on the respective slide. Using the mouse, you can set the desired display duration by "+" and "-" or input with the keyboard. Then confirm with the hook symbol that the input should be applied and saved.

 

How long can I adjust the display duration?

The maximum display duration is 60 seconds.

Basically, you can also show timed slides. To do this, you can determine with the "timing" feature Ask on which days and at what time a certain slide is displayed. You can find slide time control (calendar icon)on the left side of every slide .

How can I hide some elements of a slideshow?

You might not want to display certain slides in of your slideshow so, you can hide it with a single mouse click and reactivate them again anyother time. We therefore recommend not to delete but to hide slides only.

In this way, you hide a slide:

Click on the desired slide module on the eye icon. The slide will be greyed out and the eye becomes transparent.   This shows you that the slide will not appear in the slideshow.

Then you just have to save only the slideshow and click on " display configuration " on the " display configuration “.

How do I add a new display?

In the left-hand sidebar you can add a further display your account. A new display can be created using the serial number. You can find the serial number of the back of the unit refer to the packaging of a product or the delivery note or invoice. A display serial number always starts with the name:   SFD   followed by an elfstelligen number (e.g. SFD2015xxxxxxx).

Can I show multiple slideshows on a display?

You have the possibility to assign one or more slideshows to a display . Drag an already created slideshow via drag & drop on the field, "slideshow assigned to". If you display multiple slideshows or pull on the box to set the slideshow order. To do this, also use the drag & drop function. The slideshows are then brought up in the numbered order.

Above the gears (top bar) in the slideshow settings you can upload a logo which is then displayed on the selected slides.

Select the desired slideshow with the left mouse button. Then go across to the top of the Slideshow Settings (gear), then click on image upload under the " Logo " region. Once a slide preview opens, you will need to upload your picture in the lower left corner on the "Upload picture" button. The picture then appears in the overview at the bottom. Here you can insert your picture drag [and] drop to any position in the slide. Then press the "Save" button on the upper right corner. The logo will be displayed in each slide on the desired position.

 

How do I add a news ticker?

The news ticker is a special module. To configure this in the online management the news ticker module has to be unlocked by the Solarfox support.

For the news ticker configuration, click the Slideshow Settings (gear) in the top navigation bar. Here you can enter an RSS feed or add your own texts. These are then displayed on each slide at the bottom. If you have entered the desired settings the news about the check box must be enabled.

The RSS feed slide module allows you to display an RSS feed. Here, only the address of the desired feed should be inserted (E.g. http://www.photovoltaik-guide.de/feed). You can set various options such as text length Number of feeds and layout settings are made. You can configure the slide via the wrench symbol.

How can I delete a slide?

To delete a slide you need to pull the desired slide by drag & drop on the Recycle Bin icon located on the lower right edge of the image.

Can I restore a deleted slide?

By clicking on the Recycle Bin in the left sidebar can deleted slides  as well as restore slideshows and displays.

How do I delete an entire slideshow?

You can delete a whole slideshow by clicking on the trash can at the top right of the online administration.

Click on the concerned slideshow on the trash icon (below). You will be then prompted to confirm the name of the slideshow entered. The exact spelling should be noted. Caution: If you confirm the deletion all content will be deleted and cannot be restored.

 

Miscellaneous

Must I pay GEZ or GEMA fees?

The devices of the Solarfox SF-300   and SF-400 series are LED widescreen screens without TV tuner. The Solarfox software also allows no TV or radio reception via the Internet. For more information please refer the data sheets.

What is included?

The display is delivered in the size of the the Solarfox control computer incl. Solarfox software a tilting wall mount and accessories (E.g., network cable, power cable) included. Not included are: screws or dowels for mounting the wall bracket. The choice of the suitable fixing material must be done on-site by a suitable trade or specialist companies.

Is there a possibility to obtain a device on loan for a fair presentation of testing?

In order to do this, please contact Solarfox to clarify the exact terms.

In what languages ​​is Solarfox available in?

Solarfox displays support the following standard languages: English German  French

 

Where can I submit comments and suggestions for improvement to Solarfox?

Solarfox is always striving to collect customer requests and further develop the system. To do this, you may use the built-in "feedback module" which you will find in the administration Panel in the module configuration. Also, we gladly accept suggestions for improvement through e-mails.

Technical Issues

What is a data logger/solar log? Why do I need it?

A data logger captures and logs the performance/electricity data of your solar power system. The data logger provides the data on a Web server. From there, the Solarfox system retrieves the data and displays it. Here, data exchange is carried out by redundantly connected Web server.

Can I plug the display directly to a data logger (solar-log or Webbox) without an Internet connection?

Now, you will need an Internet connection (LAN, Powerline, Wi-Fi, UMTS). A direct connection of the Solarfox display to a data logger is currently not possible. There's ongoing work on such a Variant. Please contact the Solarfox distributor to request availability.

Can the system be automatically turned on and off at specific periods?

Devices in the series SF-300/SF-400 already have an integrated timer function. There is also the option on the screen to install a timer and set an individual time profile. Basically any conventional timer is suitable for this purpose.

Can I Use the display to show TV programs,  play a movie or music ?

The SF-300 and SF-400 series models have no built-in TV function. However, an external TV tuner and speakers can be connected. Using the remote control, you can switch between TV programs and Solarfox content . Also, the switching can be made automatically to individual models across the display timer.

Solarfox displays can also play video files (MP4 - H. 264). You can include video files in the Solarfox slideshow as a video sequence. The monitors also have a USB input. In this way it is possible to play video files directly from USB flash drive.

The SF-300 and SF-400 series have no speakers or isn't prepared for the production of sound. If you want an audio output for these models, this can or will be retrofitted.  

Should the solar system be in the same building / part of the building  in which the display is used?

No the display can be installed anywhere without direct connection to the Solarlog data logger. This requires a connection to the Internet(a network connection).

What options do I have  when my PV system is 40 km away?

Since Solarfox can obtain the data from the Internet directly from Solarlog portal , the physical proximity of the display and solar system is not mandatory. Accordingly, the display can be operated independently of the location of the solar system.