Technical support

Create a support ticket

Our support team is available for assistance from Monday to Friday at 8.00 AM to 5.00 PM (CET).
Please use our live chat to speak directly to a support technician.

Live-Support

Our live chat feature provides you a fast availability and avoids a possible wait time in our telephone hotline.  

In addition, chatting makes it easy to transfer image files and information that will help you configure your system. Our system also generates a chat protocol for each online chat.

Create support ticket

You can also use our support system to create a support ticket. A ticket ID will be assigned to your request, automatically.

Therefore, please click on the top left-hand corner of the icon with the envelope.

Alternatively, you can send an email to support@solar-fox.de. Your issue will be assigned to a new ticket ID, automatically.

Documentation and assistance

Please use the links below for assistance in setting up or configuring Solarfox displays.