Technical support

COMPANY HOLIDAYS

Our office will be closed from December 23rd 2019 until December 26th 2019 due to company holidays. From December 27th 2019 until January 3rd 2020 a limited support is available for you. Please note that there will be no shipping from December 20th 2019 until January 3rd 2020.

Live-Support

Our live chat feature provides you a fast availability and avoids a possible wait time in our telephone hotline.  

In addition, chatting makes it easy to transfer image files and information that will help you configure your system. Our system also generates a chat protocol for each online chat.

To use the live chat, please click on the yellow button at the bottom right of the screen.

Mon-Thu: 08:00am – 12:00am and 01:00pm - 05:00pm (CET)
Fri: 08:00am - 12:00am and 01:00pm - 03:30pm (CET)
Sat. u. Sun.: closed

Create support ticket

Please fill out the form on the left-hand side to create a ticket.

Alternatively, you can send an email to support@solar-fox.de. Your issue will be assigned to a new ticket ID, automatically.

Server Status

You can view our current server status at  solarfox.freshstatus.io. Updates on interface availability are also published here on a regular basis.

Documentation and assistance

Please use the links below for assistance in setting up or configuring Solarfox displays.