TRANSPORTATION INFORMATION

Important information regarding the receipt of goods:

  1. Check all goods immediately upon receipt and check packaging from all sides! Hidden transport damages must be reported in written form to the carrier within 7 business days upon receipt according to HGB (German Commercial Code). Damages caused by improper handling during transport and discovered later won’t be accepted and reimbursed by the insurance companies. Hence please report all damages immediately within 5-6 business days.
  2. Please report the damages as outlined below!
  3. All documentation required by Solarfox for claim settlement shall be sent to support@solar-fox.de.

Check your goods for possible transportations damages upon receipt!

Goods delieverd via DPD

Visible, external damage

Content damaged – packaging ok 
  • Completely refuse acceptance or, if the goods are required, note the damage on the roll-out list with the date and time and have it confirmed by the deliverer.
  • Check the consignment in the presence of the deliverer and have any damage to the content or missing parts recorded in writing.
  • Send the completely filled in damage report and a copy of the delivery note / invoice, with photos of the damage, to Solarfox® within 24 hours after delivery of the goods.
  • Damage must be reported by Solarfox® to DPD on time.
  • Have the complete shipment in its original condition and don’t separate it until final settlement.
  • Send the completely filled in damage report, a copy of the delivery note / invoice and photos of the damage, to Solarfox® within 6 calendar days of delivery.
  • Please inform us by phone about the transport damage as well
  • The damage must be reported by Solarfox® in due time within 7 days after delivery to DPD.
  • Have the complete shipment in its original condition and don’t separate it until final settlement.

 

Goods delievered via carrier

Visible, external damage

Content damaged – packaging ok

  • Check the consignment in the presence of the deliverer and have any damage to the content or missing parts recorded in writing.
  • Send the completely filled in damage report, a copy of the delivery note / invoice and photos of the damage, to Solarfox® within 24 hours of delivery.
  • Damage must be reported by Solarfox® to the carrier on time.
  • Have the complete shipment in its original condition and don’t separate it until final settlement.
  • Call the carrier and arrange examination of damage immediately.
  • Send the completely filled in damage report, a copy of the delivery note / invoice and photos of the damage, to Solarfox® within 6 calendar days of delivery.
  • Please inform us by phone about the transport damage as well.
  • The damage must be reported by Solarfox® in due time within 7 days after delivery to the carrier.
  • Have the complete shipment in its original condition and don’t separate it until final settlement.

 

In case of transport damage caused by DPD and freight forwarding, the claim settlement and recognition of liability is not possible without the complete, timely delivery of the documents to us.

 

Legal background information:

The consignee or sender of a freight consignment must notify the carrier in accordance with §438 of the German Commercial Code (HGB) of loss or damage to the goods. For externally visible damage or shortages, this must be done at the latest at the time of delivery, otherwise (hidden defects) within seven days of delivery.

Consequences of omitting damage reports:

If complaints with regard to quantity and damage are not made, are insufficient or not made on time, it is assumed by law that the goods were delivered completely and undamaged.

What is considered visible, external damage?

This includes all damage that is clearly visible without opening the packaging from the outside respectively damage that concerns the condition of the packaging. However, damage can be recognized even if there is an indication through some other sensory perception (for example clinking). 

Quantity deviations (number of packages) are always recognizable. What is important here is what is accepted according to the shipping documents (delivery note, bill of lading).

When do I need to open the packaging?

  • The packaging is visibly damaged (torn, dented, bruised or soaked)
  • There are other indications such as:
  • Obvious weight deviations (package with 50 kg weight, can be lifted very easily)

In this case, you should open and control all packages in the shipment.