Cancellation notice

Cancellation policy

A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed.

Right of Withdrawal

As an end user residing in the European Union you have the right to revoke this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day of the conclusion of the contract. In order to exercise your right of withdrawal, you must inform us (Mr SOLEDOS GmbH, Karl-Groß-Str., 3, 63584 Gründau, telephone number: 0049 605891638-0, fax number: 0049 605891638-29, e-mail address: by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You may use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of cancellation

If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. If you have requested that the services begin during the withdrawal period, you must pay us a reasonable amount corresponding to the proportion of the services already provided up to the time you notify us of the exercise of the right of withdrawal with regard to this contract compared to the total scope of the services provided for in the contract.

Exclusion or early expiry of the right of withdrawal

The right of withdrawal does not apply to contracts

  • for the delivery of goods which are not prefabricated and for the manufacture of which an individual selection or determination by the consumer is decisive or which are clearly tailored to the personal needs of the consumer

  • for the supply of goods that can spoil quickly or whose expiry date would be exceeded quickly

  • for the supply of alcoholic beverages the price of which was agreed at the time of the conclusion of the contract but which cannot be supplied until at least 30 days after the conclusion of the contract and the current value of which depends on fluctuations in the market over which the trader has no control

  • for the delivery of newspapers, periodicals or magazines with the exception of subscription contracts

  • The right of withdrawal expires prematurely in the case of contracts

  • for the delivery of sealed goods which are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery

  • for the delivery of goods if these have been inseparably mixed with other goods after delivery due to their nature

  • for the delivery of sound or video recordings or computer software in a sealed package, if the seal was removed after delivery

Sample cancellation form

(If you wish to cancel the contract, please fill in and return this form)

Karl-Groß-Str., 3
63584 Gründau
Telefax number: 0049 605891638-29
E-mail address:

- I/we (*) hereby revoke the contract concluded by me/us (*) for the provision of the following services_________________________________
Ordered on (*)/received on (*)

Name of consumer(s)

Address of the consumer(s)

Signature of consumer(s) (only if notice is on paper)

(*) Delete where not applicable.